Claims

The Claims Process

When an unexpected occurrence disrupts your Connecticut business, it can complicate your life. At TM Burgess Co. Insurance, we understand that you purchased insurance to handle your claims and related issues. You don’t want the claims process to be another complication on your list. That’s why we believe it’s important to assist you, from the initial claim report to its conclusion, so you can get back to running your business. After all, isn’t that why you buy insurance?

Reporting
First, it’s crucial to protect your property from further damage, then report your claim immediately. When someone is injured on your premises, document the details and photograph the injury location. To report your claim:

  • Call us.
  • Contact your insurance carrier through our online claims directory.

Investigation
Insurance companies often handle minor property claims by phone. Claims with extensive damage, complex coverage issues, or injuries may require on-site investigation. It’s important to cooperate fully, ask any questions and express any concerns. Also, keep in mind that we can assist you and address any questions about the claims process.

Documentation
You should retain any damaged property for the adjuster’s inspection. Also save claim-related bills, estimates, photos, product brochures, and any other information that might assist you in documenting your claim.

Contacts
Until your claim is concluded, maintain an information file containing insurance contact information, claim and policy numbers, discussion notes, correspondence, and other important details.

We’re here to help you
We consider it our responsibility to make certain that your claim is handled quickly and fairly and that you are kept informed. While the claim process varies from company to company, we can usually tell you what to expect. Remember, we’re located in the Greater Hartford area. When you need us, we’re just a phone call away at 860-644-2534.

Nichole Zern

For Claims Contact Nicole Zern
Toll Free: 888-404-3111
Email: nzern@tmburgessins.com

“I completely trust Vince. One thing that really sets him apart is his faith. I truly believe that Vince does everything he can to help each and every customer he has. All in all he is a great man. One that any of us can look up to.”

Stan Gryskiewicz PC Development , Windsor CT